rite aid, this is screwed +UP.

10 06 2010

there have been a lot of changes happening at ye olde rite aid over the last few months. just when i was getting comfy with the intricacies of the single check rebate program *BAM* the rite aid wellness+ card shows up on the scene. i actually had some sort of weird proto version a long time ago, but it never actually did anything. at least this new version appears to have value in the form of product discounts not available to the plebeian public . but it’s all lies! in reality, they’ve taken the discounts that they used to give us freely (with love) and made them contingent upon us carrying around our little plastic card (so spiteful, and after all this time…). i think they’re feeling a little guilty about it though, because they’re throwing these new +UP rewards at us like a fistful of crumpled twenties at a spent hooker. but i’m a ho for coupons, so i figured…

but wait. i thought that they would work like extrabucks. dollar off coupons toward anything at rite aid except stamps, gift cards, cigarettes & booze- right?! um, no. or at least i don’t think so, but it’s unclear. very very unclear. picture it, yesterday afternoon… i go to rite aid to grab some discount tampax and see what this whole +UP business is all about. well, there was a bit of a fracas when some drunk dude when apeshit when they refused to sell him more booze without identification. so with all waving of arms and screaming of “douchebag!”, i didn’t actually end up looking at my receipt until i got home. what the fuck is this shit? $1 off a $10 seasonal purchase of $10 or more? so, in order to get my whopping $1 reward, i have to buy $10 worth of seasonal crap? and for that matter, what exactly constitutes seasonal? rubber swimmies?

the answer was equal parts cryptic and infuriating: “certain limitations apply, see store associate for details”. does that mean that i am now at the mercy of the sales associate to determine what constitutes seasonal? what if our definitions don’t agree? what if it escalates to shoving? what if i’m the next customer to get hauled into the parking lot screaming “douchebag!”?

all i’m saying is that this +UP situation is really putting a strain on our relationship, and you’ve done absolutely nothing to explain yourself. all this craziness, and NOT A SINGLE WORD ABOUT IT ON THE WEBSITE. who starts a program like this and doesn’t set up some basic parameters beforehand? it smacks of incompetence rite aid. incompetence!